Comments on: How to Extend Your Influence…One Direct Report at a Time http://blog.managementleverage.com/how-to-extend-your-influence-one-direct-report-at-a-time/ Are You The Best Kept Secret At Work? Fri, 10 Sep 2010 21:06:05 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: Toby Elwin http://blog.managementleverage.com/how-to-extend-your-influence-one-direct-report-at-a-time/comment-page-1/#comment-353 Toby Elwin Fri, 10 Sep 2010 21:06:05 +0000 http://blog.managementleverage.com/?p=502#comment-353 Nice recommendations as well as the power of the cooler conversation. It is similar to social media in that when others trumpet your service or product you can say that there is traction for your efforts. So many organizations are scared of blog comments, for example, because of the negative feedback that could happen, but there is nothing more convincing than a customer coming to your defense and clarifying the situation. The customer gains, you gain. Negative comments are also an opportunity to clarify your position. Thanks again for the article reference. Nice recommendations as well as the power of the cooler conversation.

It is similar to social media in that when others trumpet your service or product you can say that there is traction for your efforts.

So many organizations are scared of blog comments, for example, because of the negative feedback that could happen, but there is nothing more convincing than a customer coming to your defense and clarifying the situation.

The customer gains, you gain.

Negative comments are also an opportunity to clarify your position.

Thanks again for the article reference.

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